Rotaris allows customers to make self-service order changes until the moment orders are fulfilled.
You can make these changes from the order confirmation email that you received directly after placing your order.
Changes that do not impact the total order value are processed automatically. When an extra payment is required, you will receive an email to complete the additional payment.
Paints are produced on-demand and typically shipped 2 times per week.
Products are shipped through the postal network. Order tracking information will be provided in the order confirmation email.
Typical lead times for delivery:
Europe incl. UK 1 - 3 weeks
North America 2 - 4 weeks
Rest of the world 3 - 5 weeks
When your package goes out for delivery you will receive an email with the tracking info.
You can also find this information in your Account page.
Our motto is: 'we sell paints wherever bike can be ridden'. So, wherever you live we can help you out.
The shipping cost may vary depending on your location. They are calculated during check-out.
To keep our shipping cost as low as possible we ship our products through the postal network. While this is cost-effective, it is a slower way of delivery to you. We ask you for your patience.
For the latest status updates on your package, we encourage you to track your order on the tracking page of your country's postal service.
It can happen that your package gets are delivered to a nearby Postal Office or with a neighbour.
If you believe that your package has gone missing you can send us an email.
In addition, to our standard shipping option we also work with FedEx to provide worldwide coverage for express delivery.
If you would like to receive a quote for FedEx delivery, get in contact.
Send email.
Our products are designed in such a way they can be used without tools, training or previous experience.
You can find the step-by-step tutorial .
Over time it can happen that the primer dries out. The best way to reverse this is by adding a few drops of water to the bottle and shake the bottle well.
This should allow it to become more liquid again.
What a fantastic idea to give a bike-fanatic a present to match their bike.
You can buy a gift card here.
Our goal is to only sell paints which are so good we'd use them on our own bikes. And when that fails, we understand your frustration.
The common reason for a poor colour matching is because bike frames are produced in batches, and there can be slight paint variations between each batch of bikes. This is something beyond your and our control, but it does sometimes happen.
In such cases we want to be generous and provide you with a refund of the product price. For this we ask that you send us a photo of the paint with your bike.
Request refund.
We are constantly developing new paint colours to stay up-to-date with the newest bikes being released by our partner bike brands. However, when a particular colour is not listed in our store, we don't have that colour available.
Due to our arrangements with our partner brands, we are unable to disclose which colours we are working on to release in the future.
If you are in need for a paint colour that is not listed on our store, we would recommend that you visit an auto body repair shop and ask them to develop the paint for you.
Unfortunately, we do not have the capacity to perform paint repairs.
If you are in need of an expert in paint repair, we would recommend that you visit an auto body repair shop and request their expetise.
With our bike database we try to keep up with the constant release of new bikes and colours, to help customers find their bike and thereby confirm they are buying the correct paint for their bike.
If you already know the name of the paint of your bike, but you couldn't find your specific bike (model) - please know that bike brands use paints across various models. As a general rule: if the name of the colour is the same, then the paint is the same.
If you don't know the name of the paint of your bike, we recommend checking online databases and/or consult with the After-Sales teams of your bike.
Brand databases:
Generic database:
Please check our refund policy here.
You can exchange an item with a higher-price item or the same item with a different size. See detailed policy .
Yes, Rotaris has a special 25% discount to support local bike shops worldwide.
If you are working at a bike shop, please get in contact with us to set up your account.
In addition, for business customers in the EU we offer the possibility to buy without VAT (reverse charge).
Send email.
Yes, business customers within the EU can buy at Rotaris without VAT (reverse charge).
All that we need is a valid VAT-ID.
Please get in contact with us to set up your account.
Send email.
If you are interested in buying a large volume of paint, we can provide you with a different price.
Get in contact to discuss your needs.
Send email.
Not finding what are you looking for?
Chat with us or send us an email